Est1 Task 2

agreeable to glistening sunniness Tan We ar so excited that you direct made the decision to essence our team We have the b the rightfulness wayest stars in the line of credit and atomic number 18 so happy you have chosen to shine with us Here at emit Sun Tan we ar non only dedicated to our clients but also our employees. We strive to provide our employees with a positive, pleasant, and fun acetify atmosphere. We believe if our employees be happy and taken apprehension of, then they volition do the same for our clients. In order for us to stay the best in the business we must follow a few guidelines and procedures determine by twinkling Sun Tan.Please take a moment to read over our Ethics Program as this pass on be knowledge you pull up stakes use on a chance(a) basis here at Shine A. Standards and Procedures Code of Ethics The principles of the Shine Sun Tan Code of Ethics atomic number 18 expressed in a broad manner as a guide to honorable decision making. 1. Appearance We go forth ceaselessly arrive at forge in our proper uniform (Shine Sun Tan t-shirt and jeans or scam) and be ready to work. Your jeans or shorts should non have holes, and shorts should come to the tip of your fingers in length. We leave alone arrive to work dictate together and clean. 2.Respect We will everlastingly provide the highest level of respect to clients and co-workers. 3. trusty We will alship bottomal be dependable, honest, and have always a lift up the right thing mind set. 4. Responsible We will always conceal in mind that this is a business and we must do what is right for the business and its clients. This allows but is not limited to reckoning all schedule shifts, being on eon for shifts, and on the job(p) while on the clock. 5. lividness We will always treat all co-workers and clients equally with off regards to age, sex, race, religion, nation origin, and informal preference. 6.Citizenship We will always suggest good char moveer as healthful as a positive attitude. 7. Caring We will always show a caring nature when it comes to co-workers and clients. All employees must follow these principles at all times. If the need arises to newspaper a violation of Shine Sun Tans principles please let your store motorcoach, district motorcoach, or Alisha Johnson, our ethics government agencyr know immediately. Your store manager and district managers cont trifle information will be always be available in your manager office and in your store build up room. Our ethics officer may be r distributivelyed at emailprotected om or 789-456-0123. You may also holler our Ethics Hotline anonymously which is available 24 hours a day, 7 days a week at 888-123-4567. If any employee is plant to be violating our principles, after a full investigation (when necessary) the consequences will turn up in a verbal warning, a written warning, a counseling, or possible termination. B. Training Shine Sun Tan will turn over quarterly development sessions. The training sessions will be held the last Wednesday, Thursday, and Friday of the calendar month for the months of March, June, September, and December.Everyone who is currently employed with Shine Sun Tan at the time of each training session will be required to attend one session. Each employee will be as shortened to either the Wednesday, Thursday, or Friday training session. Shine Sun Tans training sessions are calculateed by Alisha Johnson whom is our ethics officer. Each training session will be a full 8 hour work day and will include a catered lunch. The training material will be delivered by PowerPoint slide shows nar enjoind by Alisha Johnson as well as guest speakers.Each training will cover various different topics, however we will always go over our 3 most all-important(prenominal) topics relevant to our business. 1. unseasoned and changing convert laws and regulations 2. Workplace Safety 3. Tips on the newest ways to register new members and s ell products In addition to these 3 most important topics, we will generally also cover new products, recommendations for tanning safety, tanning bed news, and a variety of other topics. However, we will also always be open for addression so please always beat your questions for our Q&A for the last hour of each training session.We look foregoing to seeing you C. Employee Misconduct 1. Employees will be expected to act in a professional manner at all times. Although, here at Shine Sun Tan we promote a fun work atmosphere, we must always remember that our clients and work duties must always be taken care of first and in a professional manner. You are the first line of defense in measuring your own conduct and preventing any actus reus from taking place. If the defense towards misconduct starts within you, and you are doing the right thing and acting professionally then we as a whole should be able to avoid wrong doings or misconduct.Your store manager, assistant manager, and even expletive co-workers will also be monitoring your conduct, so make sure you are always doing the right thing. Doing the right thing consist of but is not limited to working when on the clock, giving clients truthful information virtually packages and products, selling clients packages and products that are best for them (not what is best for your commission), following tanning laws and regulations, and always following Shine Sun Tans Ethics Code. Not following these rules set forth by Shine Sun Tan will be considered employee misconduct and could result in serious consequences. . To ensure that all employees are always doing the right thing and have good conduct Shine Sun Tan will participate in a whodunit Shopper Program. This platform has been set up to audit and monitor our stores and employees on a regular basis. Corporate employees from our Secret Shopper Team will regularly phone our salons. These secret shoppers will come in a minimum of double a week on a weekly basis to sign up for new tanning packages, tan, buy products, ask questions, and sometimes act as upset, unruly clients.You will never know who our secret shoppers are, as we will have multiple different ones and they will always act as a normal customer. This Secret Shopper Program has been put in place so that not only can managers, assistant managers, and fellow employee monitor employee conduct but so can corporate employees. By having this Secret Shopper Program in place we feel that it will aid our employees to always be on their best behavior and always do the right thing in every situation. 3. In the event that employee misconduct is found to be taking place you must report it to a manager immediately.The manager will then have you fill out a report about what you witnessed. This report will be unplowed anonymous and will be turned in to the corporate office for further investigation. If you do not feel comfortable going to a manager or a manager is not available, you may report misconduct to your district manager or our Ethics officer. If you wish to remain completely anonymous or feel more comfortable inform by telephone you may do this as well. You can call our Ethics Hotline 24 hours a day, 7 days a week at 888-123-4567. D. Evaluate and ImproveShine Sun Tan is always looking for ways to evaluate and improve our business practices and procedures. This even includes evaluating the effectiveness of our Ethics Program. We will have four procedures put in place to help us evaluate our program. 1. We will provide clients with survey cards for each meet which they have the option to fill out. These cards will ask our clients to rate our salon staff on a scale of 1-10 on their coming into court (are the in uniform and presentable), level of respect, trustworthiness, responsibility, fairness, citizenship, and caring nature. 2.Our Secret Shopper Team will also complete survey cards for each of their visits. These surveys will not only include the same as the cu stomer surveys but they will also include a more detailed experience about their time spent at the salon and about the person or persons they dealt directly with each time. 3. Your manager or direct supervisor will complete monthly reviews on your performance. These performance reviews will largely include your ethical understanding of Shine Sun Tan ethics program and how you display your knowledge and understanding of it in your daily work. . Employee question and insinuation box. Suggestions and questions will be taken into consideration and will be communicate at our monthly Ethics meeting. On the last day of each month after these evaluations are completed for that month we will collect the surveys, questions, and suggestions. Management will then compile a list of what we are doing well, what improvements are needed, and what suggestions and questions need to be addressed.We will then hold a managers meeting on the first Wednesday of every month so that we can establish ways to improve our program and how to implement the improvements. Each manager will then hold store meetings with their employees the next day to discuss answers to questions and let their employees know what changes and improvements will be made. Thank you so a great deal for reading Shine Sun Tans Ethics Program. at once again, we are so excited that you have made the choice to join our team and we look transport to being a part of your journey here at Shine Sun Tan We look forward to seeing you Shine